To our valued customers,
Evenglide - Garage Doors by Design are closely monitoring and responding to COVID-19 as it evolves in Australia. Our top priorities are the safety and wellbeing of our customers and our employees of Evenglide.
Aligning with Health Authorities
We are closely monitoring updates from the Department of Health and the World Health Organisation regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and all levels of government on an ongoing basis.
Protecting our employees and customers
Due to COVID-19, our office and staff are taking necessary precautions to ensure the safety & well-being of our customers and staff. Please read the following for our updated business process during this time.
We are still Open
The Evenglide Office currently has reduced operations, in accordance with new Stage 4 Restrictions and Government Guidelines. The Evenglide Team are still available and here to help with emergency servicing, quotes and general enquiries during this time via phone or email.
To speak to a staff member please contact our 24/7 phoneline on 0428 597 982
Alternatively you can email us at firstname.lastname@example.org
We are still able to offer Emergency call outs in line with Government Guidelines during Stage 4 Restrictions. Additional costs do apply.
Our Office and Showroom are currently closed while our staff work remotely. While the Evenglide team are still operating in a reduced capacity to assist our customers, the showroom will remain closed for the duration of Stage 4 restrictions in line with Government Guidelines.
Money or Cash Payments
As a business we will still accept cash however we will encourage the use of non-contact payment such as card payments or direct deposit.
We will continue to assist with emergency repairs and servicing, all self-isolating customers must inform our office immediately and before any appointments with our business, so that additional measures can be taken to protect our staff.
In line with current Stage 4 restrictions and government guidelines, Evenglide will require either an email or text indicating that you require assistance under an emergency service as the door and/or gate is posing a risk to safety or environmental obligations. For example, the garage door is hanging dangerously and may drop on someone.
The Evenglide Team will not attend site without this confirmation in either text or email, as we must abide by the current regulations and procedures set by government bodies.
The Evenglide Team will discuss in detail the what is required for the works and may request photos from garage door and/or gate.
Changed Open Hours
Until further notice our office will no longer be open on a Saturday morning. Our open hours moving forward will be Monday - Friday 8:30am to 5pm.
Digital Brochures and Paperwork
Until further notice all physical brochures have been removed from our showroom and office, however our website remains up to date with digital brochures of all our products.
If you have any ongoing work, we ask that all confirmation paperwork is emailed to your representation instead of physical copies.
Please note: If you have been overseas in the last 30 days or if you feel unwell, you must inform our staff immediately.
Assisting our Employees
We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed.
We continue to work with our team to source and provide safety items such as sanitizers and protective supplies. We have distributed ‘Safety Packs’ to all our customer-facing employees to ensure they have the tools and supplies necessary to protect themselves. This has not altered the service and products we will continue to provide to our customers.
We thank all our customers for their support during this time and we will continue to provide updates as the situation evolves.