To our valued customers,
Evenglide - Doors by Design are closely monitoring and responding to COVID-19 as it evolves in Australia. Our top priorities are the safety and wellbeing of our customers and our employees of Evenglide.
Aligning with Health Authorities
We are closely monitoring updates from the Department of Health and the World Health Organisation regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and all levels of government on an ongoing basis.
Protecting our employees and customers
Due to COVID-19, our office and staff are taking necessary precautions to ensure the safety & well-being of our customers and staff. Please read the following for our updated business process during this time.
Offices & Showrooms are Open
Evenglide - Doors by Design remains open and compliant with new Restrictions and Government Guidelines. The Evenglide Team are still available and here to help with emergency servicing, quotes and general enquiries during this time via phone or email.
While we remain open, our Showroom is currently closed for customers to visit.
To speak to a staff member please contact our 24/7 phoneline on 0428 597 982
Alternatively you can email us at firstname.lastname@example.org
Evenglide are still able to offer Emergency call outs in line with Government Guidelines during new Restrictions. Additional costs do apply.
Money or Cash Payments
As a business we will still accept cash however we will encourage the use of non-contact payment such as card payments or direct deposit.
Pre-site Attendance Check
We have adapted an appropriate screening process for all staff and customers. Prior to confirming attendance to a customer’s premises/site, the following questions are being asked:
- Have you or anyone in your home travelled overseas in the last four weeks?
- Have you or anyone in your home been in contact with anyone who is confirmed with, or showing symptoms of the COVID-19?
- Does anyone in the household or on-site have flu-like symptoms?
We will continue to service all our customers however all self-isolating customers must inform our office immediately and before any appointments with our business, so that additional measures can be taken to protect our staff.
Digital Brochures and Paperwork
Until further notice all physical brochures have been removed from our showroom and office, however our website remains up to date with digital brochures of all our products.
If you have any ongoing work, we ask that all confirmation paperwork is emailed to your representation instead of physical copies.
Please note: If you have been overseas in the last 30 days or if you feel unwell, you must inform our staff immediately.
Assisting our Employees
We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed.
We continue to work with our team to source and provide safety items such as sanitizers and protective supplies. We have distributed ‘Safety Packs’ to all our customer-facing employees to ensure they have the tools and supplies necessary to protect themselves. This has not altered the service and products we will continue to provide to our customers.
Business as usual
Evenglide - Doors by Design is currently unaffected and continues to operate at full capacity to service all our customers.
We thank all our customers for their support during this time and we will continue to provide updates as the situation evolves.